BT Openreach

Openreach look after the wires that connect homes and businesses to the local telephone exchange. Openreach customers are the communications providers who sell telephone and broadband services. Openreach engineers will arrive at your address to install and repair these services on behalf of their communications provider customers.

Communications providers

Communications providers such as Integral Communications Network Services sell telephone and broadband services – they’re an Openreach customer. Once you choose Integral Communications Network Services (ICNS) to supply your communications services, we’ll arrange for Openreach to carry out the installation.